食品部分 Food Trading 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi具体得分 Question in Details:可得分(scoreavailabe)第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriod上期得分(LastPeriod熟食区域 Cooked-Food
设有卖熟食区域 (Delicatessen areaavailable)
熟食区域整洁干净 (Delicatessenarea clean and tidy)指定熟食有存货(Stock of theassigned cooked-food)
指定产品质量不错以至于顾客愿意购买(Quality good enough to buy)熟食柜台有工作人员在场（Staffavailable when arrived）
顾客等待服务的时间(Time waited tobe served)
等待的原因是：(Reasons ofwaiting)
工作人员带有口罩(Staff have theirmasks on)
工作人员佩戴的口罩干净(Masklooks clean)
工作人员双手直接接触产品(Stafftouch the food without anyprotections)
工作人员给与顾客的提问以满意的答复(Given a satisfactory answer tocustomer's question)
工作人员询问顾客所购产品是否合适(Ask customer if the product is ok)工作人员向顾客询问是否需要其他商品(Ask if customer need anythingelse)
工作人员看着顾客讲话(Staff makeeye contact with customer)工作人员的衣着整洁干净(Clothingof staff are clean and tidy)
因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due to staffare filling the shelves)
100%
no scoring
Y2Y2Y2Y2Y2少于1分钟
no scoring
/2Y2
Y
2Nno scoringY1Y1Y1N2
Y
2Y2N88.0
Y2.0Y2.0Y2.0Y2.0Y2.0
少于1分钟
/2.0Y2.0Y
2.0NY
1.0Y1.0N0.0Y2.0
Y
0.0N2.0NScore)Score)96.0
92.0
96.0
2.02.02.02.02.0
2.02.02.0
1.0
0.0
1.02.0
2.0
2.0
鲜肉区域得分（Fresh Meat)
设有鲜肉柜台( Fresh Meat areavailable)
鲜肉区域整洁干净(Meat Coutnerlook clean)
指定鲜肉有存货(Stock of theassigned fresh meat)
指定鲜肉质量不错以至于顾客愿意购买(Meat quality good enough tobuy)
有服务人员在场（Staff Is AvailableWhen Arrived)
顾客等待服务的时间(Time waited tobe served)
等待的原因是：(Reasons ofwaiting)
工作人员是否给与满意的答复(Staffgives a satisfactory answer)工作人员看着顾客讲话(Staff makeeye contact with customer)工作人员的衣着整洁干净(Clothingof staff are clean and tidy)
因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due to staffare filling the shelves)
100%
no scoring
22
YYY
100.0
Y
2.02.0
YY
100.0100.097.1
2.02.0
2Y2.0Y2.0
22no scoring
Y少于1分钟
/
2.02.0
Y少于1分钟
/
2.02.0
no scoringYY
12
YY
1.02.0
YY
1.02.0
2N2.0N2.0
2N2.0N2.0
水产品区域得分 Seafood AreaScore
设有水产品区域(Seafood areaavailability)
水产品区域整洁干净(Seafood areaclean and tidy)
非活类水产品整齐摆放在冰块上(Processed seafood well presentedon a bed of ice)
有活鱼出售(Fresh fish available)顾客可以自己动手挑选活鱼
(Customer could pick up fresh fish)不能打捞的原因(Reasons for notable to pick up on own)
容器方便顾客打捞(Fresh containersare located conveniently forcustomers)
指定水产有存货(Stock of theassigned seafood)
指定产品质量不错以至于顾客愿意购买(Quality good enough to buy)该区域有工作人员在场(Staffavailable when arrived)
工作人员为顾客打捞产品的等待时间(Time waited to be served)请问您等待的原因是：(Reasonswhich kept you waited)
工作人员主动向顾客微笑(Staff smileto cusotmer)
工作人员看着顾客讲话(Staff makeeye contact with customer)为顾客提供活鱼加工的服务(Provideprocessing service on fresh fish)因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due to staffare filling the shelves)
100%
no scoring
2
YY
95.2
Y
2.0
Y
95.295.288.1
2.0
2Y2.0Y2.0
no scoringYY
1Y1.0Y1.0
no scoring//
1Y1.0Y1.0
2222
YYY1－3分钟工作人员正在服务其他的顾
客
YY
2.02.02.01.0
YYY少于1分钟
2.02.02.02.0
no scoring/
11
1.01.0
NY
0.01.0
1Y1.0Y1.0
2N2.0N2.0
2N2.0N2.0
蔬菜瓜果区域得分 Vegetable& Fruits Score
设有蔬菜瓜果区域(Fresh vegetable& fruit available)
蔬菜瓜果区域看上去整洁干净(Vegetable & fruits departmentlooks clean and tidy)指定蔬菜有存货(Stock of theassigned vegetable)
指定蔬菜质量不错以至于顾客愿意购买(Quality good enough to buy)指定水果有存货(Stock of theassigned fruit)
指定水果质量不错以至于顾客愿意购买(Quality good enough to buy)顾客能够找到放置蔬菜瓜果的塑料袋(Plastic bags availabe on bagdispensers)
有工作人员在秤重处（Staff
available when arrived weightingstation）
等待称重的时间(Time waited beforeserved)
等待的原因是：(Reasons whichkept you waited)
工作人员熟悉产品的单价(Staff wasfamiliar with the product price)因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due to staffare filling the shelves)
100%
no scoring
Y
100.0
Y
100.0100.097.7
2Y2.0Y2.0
22222
YYYYY
2.02.02.02.02.0
YYYYY
2.02.02.02.02.0
2Y2.0Y2.0
2no scoring
少于1分钟
/
2.0少于1分钟
/
2.0
2Y2.0Y2.0
2N2.0N2.0
2N2.0N2.0
面包糕点区域得分 Bread &Chinese Bakery Score
设有面包糕点区域(Bread and cakearea availabile)
面包及糕点的货架及周围区域整洁干净(Bread and cake area clean andtidy)
指定面包有存货(Stock of theassigned bread)
指定面包质量不错以至于顾客愿意购买(Bread quality good enough tobuy)
三种任意检查的产品都在保质期限(Three products were withinexpiration date)
不在保质期限内的产品 (Productssold after expiration date)
a.b.c.
因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due to staffare filling the shelves)
100%
no scoring
Y
100.0
Y
100.0100.0100.0
2Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
no scoring
///
///
2N2.0N2.0
2N2.0N2.0
冷冻/冷藏保鲜区域得分Frozen & Chilled ProductsScore
设有冷冻柜区域(Frozen food areaavailable)
冷冻柜区域整洁干净(Frozencabinets look clean and tidy)冷冻柜内的产品摆放整齐有序
(Frozen products displayed well inthe freezers)
设有冷藏保鲜柜区域(Chilled100%
no scoring
2
YY
100.0
Y
2.0
Y
100.0100.0100.0
2.0
2Y2.0Y2.0
no scoring
YYproducts area available)冷藏区域整洁干净（Chilledcabinets look clean)
冷藏保鲜柜内的产品摆放整齐有序(Products displayed well in thechilled cabinets)
三种任意检查的产品都在保质期限(Three products were withinexpiration date)
不在保质期限内的产品品种
(Products sold after expiration date)
a.b.c.
因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due to staffare filling the shelves)
2
22no scoring
22Y
2.0
Y2.0Y2.0///
N2.0N2.0Y
2.0
Y2.0
Y2.0
///
N2.0
N2.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi杂货部门得分Overall Grocery Trading Score:91.7 全国排名National Ranking：31 out of 46100.0(杭州德胜店Hangzhou Desheng等22家店)全国最高得分National Top Score：访店时间1. 1st Visiting Time2007-6-9 10:25 am访店时间2. 2nd Visiting Time6 out of 10地区排名Regional Ranking：100.0(大连西岗店Dalian Xigang等3家店)2007-6-27 11:50 am杂货部门得分趋势Grocery Trading Score by Period100.0 100 90 80 100.0 95.8 100.0 91.7 95.8 100.0 83.3 95.8 95.8 100.0 91.7 70 60 50 40 30 060706080609061006110612070107020703070407050706 各部门得分 Score By Area:部门名称Department杂货区域得分 GrocerySection Score日用清洁美容品得分 Daily地区排名本期得分上期得分LastPeriod100.0100.0100.0得分变化地区平均分全国平均分Improved?-8.3-10.0-7.1RegionAverage94.697.092.9NationAverage95.797.4.3RegionalThis PeriodRank68491.790.092.9Cleansing Products Score零食/饮料区域得分Snack/Drinks Score神秘顾客报告 Mystery Shopper Report 2007 June
非食品部门 Non-Food Trading 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
具体得分 Question in
Details:日用家用清洁商品/个人清洁美容商品 得分 Dailycleansing
products/Cosmetics Score
货架上陈列商品整齐(Productsdisplay in order)
货架上的商品和货架标签相一致(Product category label matchingwith the actual products)请详细记录错误摆放的产品及货架名称：(Misplaced products)
a.b.c.
货架上都标有价格标签，并且价格清晰可见(Able to see productprice label clearly)
没有价格标签的产品 (Productswithout price label)
a.b.c.
因为货物堆积或手推车而无法正常通过卖场内部的通道
(Congestions due to misplacesgoods and trolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions dueto staff are filling the shelves)
2no scoring
///
///
可得分(scoreavailabe)第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriodScore)上期得分(LastPeriodScore)
100%80.0100.090.0100.0
2Y2.0Y2.0
2Y2.0Y2.0
no scoring
///Y
2.0
///Y
2.0
2N2.0N2.0
2Y0.0N2.0
零食/饮料区域得分Snack/Drinks Score
零食饮料区域陈列整齐(Packedfood and drinks displayed well)货架上的商品和货架标签相一致(Product category label matchingwith the actual product)错误摆放的产品及货架名称：(Misplaced products)
a.b.100%
2
Y
85.7
2.0
Y
100.0
2.0
92.9100.0
2Y2.0Y2.0
no scoring
////c.
货架上都标有价格标签，并且价格清晰可见(Able to see productprice label clearly)
没有价格标签的产品 (Productswithout price label)
a.b.c.
指定零食存货充足(Enough stockof the assigned packed food)指定饮料存货充足(Enough stockof the assigned drink)
因为货物堆积或手推车而无法正常通过卖场内部的通道
(Congestions due to misplacesgoods and trolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions dueto staff are filling the shelves)
/
2Y
no scoring
///
2
Y
2Y2Y2N/2.0
Y
///2.0
Y
2.0Y0.0N2.0N2.0
2.0
2.0
2.0
2.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi服饰得分Overall Clothing Trading Score:全国排名National Ranking：44 out of 4679.2 访店时间1. 1st Visiting Time全国最高得分National Top Score：100.0(上海光新店Shanghai Guanxin等16家店)10 out of 10地区排名Regional Ranking：2007-6-9 10:25 am访店时间2. 2nd Visiting Time2007-6-27 11:50 am地区最高得分Regional Top Score：100.0(辽阳白塔店Liaoyang Baita等3家店)服饰部门得分趋势Clothing Trading Score by Period100 90 80 70 60 50 40 30 06070608060906100611061207010702070307040705070691.7 83.3 83.3 70.8 79.2 95.8 95.8 85.0 87.5 83.3 87.5 79.2 各部门得分 Score By Area:部门名称Department服饰区域得分 Clothing &地区排名RegionalRank10本期得分上期得分得分变化地区平均分全国平均分RegionAverage93.8NationAverage93.0This PeriodLast PeriodImproved?79.287.5-8.3Accessories Score神秘顾客报告 Mystery Shopper Report 2007 June
非食品部门 Non-Food Trading 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
具体得分 Question in
Details:服饰区域得分 Clothing &Accessories Score
设有开架式服饰区域(Clothing &accessories available)
服饰区域的货架整体看上去整洁干净(Clothing & accessories arealook clean and tidy)
找到工作人员地等待时间（Timetook to find a staff )
工作人员主动向顾客微笑(Staffsmile to customer)
工作人员看着顾客讲话(Staffmake eye contact with customer)工作人员主动为顾客找出相应产品(Staff company customer to locateproduct)
因为货物堆积或手推车而无法正常通过卖场内部的通道
(Congestions due to misplacesgoods and trolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due tostaff are filling the shelves)
可得分(scoreavailabe)100%
no scoring
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
58.3
Y
Y
本期得分
(ThisPeriodScore)79.2
上期得分(LastPeriodScore)87.5
100.0
2Y2.0Y2.0
21
1－3分钟
N
1.00.0
少于1分钟
Y
2.01.0
1N0.0Y1.0
2N0.0Y2.0
2N2.0N2.0
2N2.0N2.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi购物环境得分Store Environment Score :42 out of 46全国排名National Ranking：92.9 访店时间1. 1st Visiting Time100.0(上海光新店Shanghai Guanxin等11家店)全国最高得分National Top Score：2007-6-9 10:25 am访店时间2. 2nd Visiting Time9 out of 10地区排名Regional Ranking：100.0(沈阳广宜店Shenyang Guangyi)2007-6-27 11:50 am购物环境得分趋势Store Environment Score by Period100 90 95.2 95.2 90.5 96.4 91.7 94.0 100.0 95.2 97.6 97.6 92.9 92.9 80 70 60 50 40 30 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department购物环境 Store Environment地区排名本期得分上期得分LastPeriod92.950.092.5100.0100.0得分变化地区平均分全国平均分Improved?0.050.0-7.50.00.0RegionalAverage96.691.794.5100.095.0NationalAverage97.290.297.199.591.7RegionalThis PeriodRank9191192.9100.085.0100.0100.0停车场 Parking Space店内设施 Store Facility卫生情况 Store Sanitation卫生间 Restroom神秘顾客报告 Mystery Shopper Report 2007 June
购物环境得分 Store Ambient 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)100%
no scoring
12
YYY
1.02.0
具体得分 Question in Details:
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
100.0
YYY
1.02.0
本期得分
(ThisPeriodScore)100.0
上期得分(LastPeriodScore)50.0
停车场 Parking
设有停车场 (Parking space isavailable )
有人员协助顾客停放车辆(Parkingassistant is avaialbe)
停车区域整齐有序(Parking spacelooks organized and in-order)
100.0
店内设施（Store Facility)
寄包柜完好无破损（Customer lockerlook no-broken in appearance）寄包柜工作正常(Customer lockerfunction well)
寄包柜上有使用说明(UsageInstructions on cabinets )
能够轻松的进入购物区域(Enter thestore without any obstacles)不能轻松进入购物区域的原因(Reasons of obastacles)
在商场进口处，能够找到小型的购物篮( Shopping baskets are available atthe entrance )
购物篮足够干净并且内无杂物(Baskets clean and no leftoversinside)
在楼层转接处，能够找到购物篮(Baskets are available at theconnecting areas)
在进口处能够找到购物推车(Shoppingtrolleys are available at the entrace )购物推车看上去干净并且车内无杂物(Trolleys clean and no leftovers )购物推车的轮子足够灵活( Wheels oftrolleys function well)
店内温度适宜 (The temperature isappropriate)
卖场内部的扶手电梯运行正常
（Customer travelator function well）电梯扶手上干净并且没有杂物
(Customer travelator clean and tidy)该店的繁忙程度为：(Busy-level of thestore)
100%
1
Y
80.0
1.0
Y
90.0
1.0
85.092.5
112no scoring
2
YYY/N
1.01.02.0
YYY/
1.01.02.0
0.0Y2.0
2/0.0Y2.0
2Y2.0N0.0
222111no scoring
YYY正合适YY不是很繁忙
2.02.02.01.01.01.0
YYY正合适YY繁忙
2.02.02.01.01.01.0
卫生情况(Sanitation)
熟食区域整洁干净 (Delicatessen areaclean and tidy)
水产品区域整洁干净(Seafood areaclean and tidy)
蔬菜瓜果区域看上去整洁干净
(Vegetable & fruits department looksclean and tidy)
面包及糕点的货架及周围区域整洁干净(Bread and cake area clean andtidy)
冷冻柜区域整洁干净(Frozen cabinetslook clean and tidy)
冷藏保鲜柜区域整洁干净(Chilledcabinets look clean and tidy)服饰区域的货架整体看上去整洁干净(Clothing & accessories area lookclean and tidy)
肉类食品区域整体整洁干净(Meat areaclean and tidy)
100%
222
YYY
100.0
2.02.02.0
YYY
100.0
2.02.02.0
100.0100.0
22222
YYYYY
2.02.02.02.02.0
YYYYY
2.02.02.02.02.0
卫生间（Restroom)
卫生间整洁干净 (Restroom clean andtidy)
卫生间内提供卫生纸 (Toilet tissuesare available in the restrooms)卫生间内无异味 (No smells in therestroom)
100%
111
YYY,无异味
100.0
1.01.01.0
YYY,无异味
100.0
1.01.01.0
100.0100.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi停车场得分Store Parking Score :100.0 全国排名National Ranking：1 out of 41全国最高得分100.0(上海光新店Shanghai Guanxin等28家National Top Score：店)访店时间1. 1st Visiting Time2007-6-9 10:25 am访店时间2. 2nd Visiting Time1 out of 6地区排名Regional Ranking：2007-6-27 11:50 am地区最高得分Regional Top Score：店)100.0(沈阳皇姑店Shenyang Huanggu等5家停车场得分Store Parking Score :100.0 100 100.0 100.0 100.0 100.0 100.0 100.0 83.3 100.0 83.3 83.3 50.0 50 0 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department停车场 Parking Space地区排名RegionalRank1本期得分ThisPeriod100.0上期得分得分变化地区平均分全国平均分RegionalAverage91.7NationalAverage90.2Last PeriodImproved?50.050.0神秘顾客报告 Mystery Shopper Report 2007 June停车场得分 Store Parking 2007 June店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi具体得分 Question inDetails:停车场 Parking设有停车场 (Parking space isavailable )
有人员协助顾客停放车辆
(Parking assistant is avaialbe)停车区域整齐有序(Parkingspace looks organized and in-order)
可得分(scoreavailabe)100%no scoring
1
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)100.0YY
1.0
YY
1.0
本期得分(ThisPeriodScore)100.0上期得分(LastPeriodScore)50.0100.02Y2.0Y2.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27店内设施得分Store Facility Score : 被访店名称Store Name:沈阳铁西店Shenyang Tiexi85.0 访店时间1. 1st Visiting Time全国排名National Ranking：44 out of 46全国最高得分National Top Score：100.0(上海光新店Shanghai Guanxin等21家店)2007-6-9 10:25 am访店时间2. 2nd Visiting Time地区排名Regional Ranking：9 out of 10100.0(沈阳广宜店Shenyang Guangyi等2家店)2007-6-27 11:50 am店内设施得分趋势Store Facility Score by Period100.0 100 90 80 70 60 50 40 30 97.5 92.5 95.0 100.0 90.0 100.0 97.5 92.5 80.0 82.5 85.0 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department地区排名本期得分上期得分LastPeriod92.5得分变化地区平均分全国平均分Improved?-7.5RegionalAverage94.5NationalAverage97.1RegionalThis PeriodRank985.0店内设施 Store Facility神秘顾客报告 Mystery Shopper Report 2007 June
店内设施得分 Store Facility 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)100%
1112no scoring
2
YYYY/N
0.0
具体得分 Question in Details:
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
80.0
1.01.01.02.0
YYYY/Y
2.0
本期得分
(ThisPeriodScore)85.0
上期得分(LastPeriodScore)92.5
店内设施（Store Facility)
寄包柜完好无破损（Customer lockerlook no-broken in appearance）寄包柜工作正常(Customer lockerfunction well)
寄包柜上有使用说明(Usage Instructionson cabinets )
能够轻松的进入购物区域(Enter thestore without any obstacles)
不能轻松进入购物区域的原因(Reasonsof obastacles)
在商场进口处，能够找到小型的购物篮(Shopping baskets are available at theentrance )
购物篮足够干净并且内无杂物(Basketsclean and no leftovers inside)
在楼层转接处，能够找到购物篮
(Baskets are available at the connectingareas)
在进口处能够找到购物推车(Shoppingtrolleys are available at the entrace )购物推车看上去干净并且车内无杂物(Trolleys clean and no leftovers )购物推车的轮子足够灵活( Wheels oftrolleys function well)
店内温度适宜(Comfortable interiortemperature)
卖场内部的扶手电梯运行正常
（Customer travelator function well）电梯扶手上干净并且没有杂物
(Customer travelator clean and tidy)该店的繁忙程度为：(Busy-level of thestore)
90.0
1.01.01.02.0
2/0.0Y2.0
2222111no scoring
YYYY正合适YY不是很繁忙
2.02.02.02.01.01.01.0
NYYY正合适YY繁忙
0.02.02.02.01.01.01.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Reprot 2007 June 被访店代码 Store ID:27店内卫生得分Store Sanitation Score :全国排名National Ranking：1 out of 46全国最高得分National Top Score：100.0(上海光新店Shanghai Guanxin等34家店)地区排名Regional Ranking：1 out of 10地区最高得分Regional Top Score：100.0(沈阳皇姑店Shenyang Huanggu等7家店) 被访店名称Store Name:沈阳铁西店Shenyang Tiexi100.0 访店时间1. 1st Visiting Time2007-6-9 10:25 am访店时间2. 2nd Visiting Time2007-6-27 11:50 am店内卫生得分趋势Store Sanitation Score by Period100 90 80 70 60 50 40 30 92.1 94.7 100.0 100.0 100.0 100.0 100.0 92.1 94.7 100.0 100.0 100.0 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department地区排名RegionalRank1本期得分上期得分得分变化地区平均分全国平均分RegionalAverage99.2NationalAverage98.2This PeriodLast PeriodImproved?100.0100.00.0总体卫生情况 Overall StoreSanitation店内卫生情况 Store Sanitation卫生间 Restroom1100.0100.00.0100.099.51100.0100.00.095.091.7神秘顾客报告 Mystery Shopper Report 2007 June店内环境得分 Store Sanitation 2007 June店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分(scoreavailabe)100%22222222
YYYYYYYY
具体得分 Question in Details:第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)100.02.02.02.02.02.02.02.02.0
YYYYYYYY
本期得分(ThisPeriodScore)100.0上期得分(LastPeriodScore)100.0卫生情况(Sanitation)熟食区域整洁干净 (Delicatessen areaclean and tidy)
水产品区域整洁干净(Seafood areaclean and tidy)
蔬菜瓜果区域看上去整洁干净
(Vegetable & fruits department looksclean and tidy)
面包及糕点的货架及周围区域整洁干净(Bread and cake area clean and tidy)冷冻柜区域整洁干净(Frozen cabinetslook clean and tidy)
冷藏保鲜柜区域整洁干净(Chilledcabinets look clean and tidy)
服饰区域的货架整体看上去整洁干净(Clothing & accessories area look cleanand tidy)
肉类食品区域整体整洁干净(Meat areaclean and tidy)
100.02.02.02.02.02.02.02.02.0
卫生间（Restroom)
卫生间整洁干净 (Restroom clean andtidy)
卫生间内提供卫生纸 (Free toilet tissuesare available in the restrooms)卫生间内无异味 (No smells in therestroom)
100%
111
YYY,无异味
100.0
1.01.01.0
YYY,无异味
100.0
1.01.01.0
100.0100.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi80.0 顾客服务得分Customer Serice Score :41 out of 46全国排名National Ranking：访店时间1. 1st Visiting Time100.0(杭州德胜店Hangzhou Desheng等4家店)全国最高得分National Top Score：2007-6-9 10:25 am访店时间2. 2nd Visiting Time9 out of 10地区排名Regional Ranking：100.0(吉林新东店Jilin Xindong )地区最高得分Regional Top Score：2007-6-27 11:50 am顾客服务得分趋势Customer Service Score By Period100 90 80 70 60 50 40 .0 92.0 82.0 81.0 84.0 75.0 80.0 79.0 85.0 72.9 74.0 80.0 30 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department服务总体得分 CustomerService Score熟食区域服务得分Delicatessen Service Score鲜肉区域服务得分 FreshmeatArea Score水产品区域服务得分 SeafoodArea Score蔬菜瓜果区域服务得分Vegetable & Fruits Score服饰区域服务得分 Clothing &Accessories Score付款过程得分 PaymentProcess Score顾客服务处得分 CustomerServices Department Score地区排名RegionalRank9本期得分ThisPeriod80.0上期得分得分变化地区平均分全国平均分RegionalAverage88.7NationalAverage.0Last PeriodImproved?85.0-5.0685.785.70.087.183.21100.090.010.095.092.6785.7.321.490.0.71100.091.78.396.796.41058.375.0-16.787.586.01063.695.5-31.882.787.5781.387.5-6.388.1.7神秘顾客报告 Mystery Shopper Report 2007 June
顾客服务得分 Customer Service 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
具体得分 Question in
Details:
可得分(scoreavailabe)
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriodScore)85.7
上期得分(LastPeriodScore)85.7
熟食区域服务得分Delicatessen ServiceScore
熟食柜台有工作人员在场（Staffavailable when arrived）顾客等待服务的时间(Time waitedto be served)
工作人员给与顾客的提问以满意的答复(Given a satisfactory answerto customer's question)
工作人员询问顾客所购产品是否合适(Ask customer if the product isok)
工作人员向顾客询问是否需要其他商品(Ask if customer needanything else)
工作人员看着顾客讲话(Staff makeeye contact with customer)
100%
22no scoring
Y少于1分钟
Y
85.7
2.02.0
Y少于1分钟
Y
85.7
2.02.0
1Y1.0Y1.0
11
YN
1.00.0
NY
0.01.0
鲜肉区域服务得分
鲜肉柜台有工作人员在场（Staffavailable when arrived）顾客等待服务的时间(Time waitedto be served)
工作人员给与顾客的提问以满意的答复(Given a satisfactory answerto customer's question)
工作人员是否看着你讲话（StaffMake Eye Contact When Talk withYou)
100%
22no scoring
Y少于1分钟
Y
100.0
2.02.0
Y少于1分钟
Y
100.0
2.02.0
100.090.0
1Y1.0Y1.0
水产品区域服务得分(Seafood Area Score)
该区域有工作人员在场(Staffavailable when arrived)
工作人员为顾客打捞产品的等待时间(Time waited to be served)工作人员主动向顾客微笑(Staffsmile to cusotmer)
工作人员看着顾客讲话(Staff makeeye contact with customer)为顾客提供活鱼加工的服务(Provide processing service onfresh fish)
100%
22111
Y1－3分钟
YYY
85.7
2.01.01.01.01.0
Y少于1分钟
NYY
85.7
2.02.00.01.01.0
85.7.3
蔬菜瓜果区域服务得分Vegetable & Fruits Score
有工作人员在秤重处（Staff
available when arrived weightingstation）
等待称重的时间(Time waitedbefore served)
工作人员熟悉产品的单价(Staffwas familiar with the productprice)
100%
2
Y
100.0
2.0
Y
100.0
2.0
100.091.7
2少于1分钟2.0少于1分钟2.0
2Y2.0Y2.0
服饰区域服务得分
Clothing & AccessoriesScore
找到工作人员花费时间（Timetook to find a staff )
工作人员主动向顾客微笑(Staffsmile to customer)
工作人员看着顾客讲话(Staff makeeye contact with customer)工作人员主动为顾客找出相应产品(Staff company customer to locateproduct)
100%
2112
1－3分钟
NNN
16.7
1.00.00.00.0
少于1分钟
YYY
100.0
2.01.01.02.0
58.375.0
付款过程得分 PaymentProcess Score
所有的收银台都在工作(All check-out counters were open)
能够找到只有两个（包括一个）顾客正在付款或者无人排队的常规收银台(Find a checkout with onlyone paying party or less in front)等待结账的顾客人数(Number ofcustomers were in front ofcustomer)
付款等待时间(Time waited atcashier)
收银员所录入的促销产品价格与货架上所标记的价格相一致(Cashiercharged same as price promoted)出现价格差异的促销产品名称(Product mischarged)
出现价格差异的原因 (Reason formischarge)
收银人员主动向顾客微笑(Cashiersmile to customer)
收银人员对顾客的光顾表示欢迎(Cashier welcome customer)收银人员主动要求顾客出示会员卡(Cashier ask customer to showstore loyalty card)
散装蔬菜瓜果产品价格输入方式(Price scan of loosevegetables/fruits)
收银人员在结帐时使用规范用语(Cashier use starndard lannuagewhen give the change)
收银人员向顾客道别，说“谢谢光临”、“再见”等用语(Cashier sayGood-bye to customer)
有人帮助顾客装袋(Helps cusotmerwith packing)
所购买的货物分别装袋(Productswere packed by categories)收银员号码（Hymall Cashier # )
100%
no scoring
Y
63.6
N
63.663.695.5
2Y2.0N0.0
no scoring23
no scoring53
2Y2.0Y2.0
no scoringno scoring
111
//NNY
0.00.01.0
//YNY
1.00.01.0
no scoring机器扫描机器扫描
1N0.0Y1.0
1N0.0N0.0
11no scoring
YY070129
1.01.0
YY073155
1.01.0
顾客服务处得分 CustomerServices DepartmentScore
顾客服务处有工作人员在场(Staffare available when customerarrived)
等待工作人员接受询问的时间(Time waited to be helped)等待的原因(Reasons which keptcustomer waited)
设有免费的专线班车服务(Freeshuttle bus available)
在顾客服务处能够领取到免费班车的发车时间表(Able to pick up
shuttle bus schedule on the desk)在卖场其他地方能够看到免费班车发车时间的宣传资料（Able to seeshuttle bus schedules in otherplaces)
工作人员向顾客微笑（Staff smileto customer)
工作人员看着顾客讲话(Staff makeeye contact with customer)退货请求最后得到满足(Request ofreturning goods was satisified)退货成功等待时间(Time waited toget refund)
拒绝退货的理由 (Detailed reasonswhy can't return products)退货的过程中，工作人员的态度礼貌 ( Staff was polite duringreturning products)
100%2Y2少于1分钟
no scoring/no scoring
Y
no scoringYno scoringY1N1
N
1Yno scoring6－10分钟no scoring/1Y75.02.0Y2.0
少于1分钟
/Y
Y
Y
0.0N0.0
Y
1.0Y1-5分钟
/
1.0Y87.581.387.5
2.02.0
0.01.0
1.0
1.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi服务协助度得分Staff Helpfulness Score: 85.7 35 out of 46全国排名National Ranking：访店时间1. 1st Visiting Time全国最高得分National Top Score100.0(：上海长宁店Shanghai Changning等28家店)9 out of 10地区排名Regional Ranking：2007-6-9 10:25 am访店时间2. 2nd Visiting Time2007-6-27 11:50 am地区最高得分Regional Top Score：100.0(丹东振兴店Dandong Zhenxing等7家店)服务协助度得分Staff Helpfulness Score100 90 80 70 60 50 40 30 92.9 78.6 100.0 85.7 78.6 85.7 85.7 85.7 92.9 78.6 85.7 42.9 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department服务协助度得分（ServicieHelpfulness Score)地区排名RegionalRank9本期得分ThisPeriod85.7上期得分LastPeriod78.6得分变化地区平均分全国平均分Improved?7.1RegionalAverage96.4NationalAverage94.5神秘顾客报告 Mystery Shopper Report 2007 June店员协助度得分 Staff Helpfulness 2007 June店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分第一次评价第一次得分第二次评价第二次得分(score(1st visit(1st score(2nd visit(2nd scoreavailabe)answer)achieved )answer)achieved)本期得分(ThisPeriodScore)85.7上期得分(LastPeriodScore)78.6具体得分 Question in Details:服务协助度得分 ServicieHelpfulness Score有人员协助顾客停放车辆(Parkingassistant is avaialbe)
工作人员给与顾客的提问以满意的答复(Given a satisfactory answer tocustomer's question)
工作人员熟悉产品的单价(Staff wasfamiliar with the product price)工作人员主动为顾客找出相应产品(Staff company customer to locateproduct)
有人帮助顾客装袋(Helps cusotmerwith packing)
所购买的货物分别装袋(Productswere packed by categories)工作人员给与顾客的提问以满意的答复(Given a satisfactory answer tocustomer's question)
100%1no scoring
2211no scoring
YYYNYYY
71.41.0
YY
2.00.01.01.0
YYYYY
100.01.0
2.02.01.01.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi店员友好度得分Staff Friendliness Score :全国排名National Ranking：43 out of 4653.6 访店时间1. 1st Visiting Time100.0(杭州德胜店Hangzhou Desheng等9家店)全国最高得分National Top Score：2007-6-9 10:25 am访店时间2. 2nd Visiting Time10 out of 10地区排名Regional Ranking：100.0(吉林新东店Jilin Xindong )2007-6-27 11:50 am店员友好度得分趋势Store Staff Friendliness Score By Period100 90 80 70 60 78.6 67.9 71.4 .3 67.9 85.7 85.7 57.1 57.1 38.5 39.3 53.6 50 40 30 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department店员友好度总得分 StaffFriendliness地区排名本期得分上期得分LastPeriod85.7得分变化地区平均分全国平均分Improved?-32.1RegionalAverage78.6NationalAverage80.0RegionalThis PeriodRank1053.6神秘顾客报告 Mystery Shopper Report 2007 June
店员友好度得分 Staff Friendliness 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
具体得分 Question in
Details:
可得分(scoreavailabe)100%
1
Y
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
42.9
1.0
Y
本期得分
(ThisPeriodScore)53.6
上期得分(LastPeriodScore)85.7
店员友好度总得分 StaffFriendliness
工作人员询问顾客所购产品是否合适(Ask customer if the productis ok)
工作人员向顾客询问是否需要其他商品(Ask if customer needanything else)
工作人员看着顾客讲话(Staff
make eye contact with customer)工作人员看着顾客讲话（StaffMake Eye Contact When Talkwith You)
工作人员主动向顾客微笑(Staffsmile to cusotmer)
工作人员看着顾客讲话(Staff
make eye contact with customer)工作人员主动向顾客微笑(Staffsmile to customer)
工作人员看着顾客讲话(Staff
make eye contact with customer)收银人员主动向顾客微笑(Cashiersmile to customer)
收银人员对顾客的光顾表示欢迎(Cashier welcome customer)收银人员向顾客道别，说“谢谢光临”、“再见”等用语(Cashier sayGood-bye to customer)
工作人员向顾客微笑（Staff smileto customer)
工作人员看着顾客讲话(Staff
make eye contact with customer)退货的过程中，工作人员的态度礼貌 ( Staff was polite duringreturning products)
.3
1.0
1Y1.0N0.0
1N0.0Y1.0
1Y1.0Y1.0
11
YY
1.01.0
NY
0.01.0
11111
NNNNN
0.00.00.00.00.0
YYYNN
1.01.01.00.00.0
11
NN
0.00.0
NY
0.01.0
1Y1.0Y1.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27付款得分Check-Out Process Score :46 out of 46全国排名National Ranking：100.0(上海光新店Shanghai Guanxin等13家店)全国最高得分National Top Score： 被访店名称Store Name:沈阳铁西店Shenyang Tiexi63.6 访店时间1. 1st Visiting Time2007-6-9 10:25 am44 out of 46访店时间2. 2nd Visiting Time10 out of 10地区排名Regional Ranking：100.0(吉林新东店Jilin Xindong )42 out of 462007-6-27 11:50 am付款得分趋势Check-Out Process Score By Period100 90 80 70 60 50 40 30 90.9 72.7 77.3 54.5 95.5 86.4 86.4 72.7 59.1 50.0 50.0 63.6 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department付款过程得分 Check-Out Score地区排名本期得分上期得分LastPeriod95.5得分变化地区平均分全国平均分Improved?-31.8RegionalAverage82.7NationalAverage87.5RegionalThis PeriodRank1063.6神秘顾客报告 Mystery Shopper Report 2007 June
付款得分 Check-Out Process 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)100%
no scoring
Y
具体得分 Question in Details:
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
63.6
N
本期得分
(ThisPeriodScore)63.6
上期得分(LastPeriodScore)95.5
付款过程得分 PaymentProcess Score
所有的收银台都在工作(All check-outcounters were open)
能够找到只有两个（包括一个）顾客正在付款或者无人排队的常规收银台(Find a checkout with only one payingparty or less in front)
等待结账的顾客人数(Number ofcustomers were in front of customer)付款等待时间(Time waited at cashier)收银员所录入的促销产品价格与货架上所标记的价格相一致(Cashier chargedsame as price promoted)
出现价格差异的促销产品名称(Productmischarged)
出现价格差异的原因 (Reason formischarge)
收银人员主动向顾客微笑(Cashiersmile to customer)
收银人员对顾客的光顾表示欢迎(Cashier welcome customer)收银人员主动要求顾客出示会员卡(Cashier ask customer to show storeloyalty card)
散装蔬菜瓜果产品价格输入方式(Pricescan of loose vegetables/fruits)收银人员在结帐时使用规范用语(Cashier use starndard lannuagewhen give the change)
收银人员向顾客道别，说“谢谢光临”、“再见”等用语(Cashier say Good-bye tocustomer)
有人帮助顾客装袋(Helps cusotmer withpacking)
所购买的货物分别装袋(Products werepacked by categories)
收银员号码（Hymall Cashier # )
63.6
2Y2.0N0.0
no scoring23
no scoring
2no scoringno scoring
111
5Y//NNY
0.00.01.02.0
3Y//YNY
1.00.01.02.0
no scoring机器扫描机器扫描
1N0.0Y1.0
1N0.0N0.0
11no scoring
YY070129
1.01.0
YY073155
1.01.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi85.5 访店时间1. 1st Visiting Time店内区域服务得分Store Serice Score :32 out of 46全国排名National Ranking：全国最高得分National Top Score：100.0(杭州德胜店Hangzhou Desheng等4家店)7 out of 10地区排名Regional Ranking：100.0(吉林新东店Jilin Xindong )2007-6-9 10:25 am访店时间2. 2nd Visiting Time2007-6-27 11:50 am店内区域服务得分趋势Store Service Score By Period100 93.5 85.5 85.5 80.6 77.4 82.3 90.3 90 80 70 60 80.6 75.9 79.0 80.6 85.5 50 40 30 060706080609061006110612070107020703070407050706 各部分得分 Score By Area :部门名称Department店内服务得分 StoreService Score熟食区域服务得分Delicatessen Service Score鲜肉区域服务得分Freshmeat Area Score水产品区域服务得分Seafood Area Score蔬菜瓜果区域服务得分Vegetable & Fruits Score服饰区域服务得分 Clothing& Accessories Score地区排名RegionalRank7本期得分ThisPeriod85.5上期得分得分变化地区平均分全国平均分RegionalAverage91.0NationalAverage.3Last PeriodImproved?80..8685.785.70.087.183.21100.090.010.095.092.6785.7.321.490.0.71100.091.78.396.796.41058.375.0-16.787.586.0神秘顾客报告 Mystery Shopper Report 2007 June
店内区域服务得分Store Service 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi具体得分 Question in
Details:
可得分(scoreavailabe)
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriodScore)85.7
上期得分(LastPeriodScore)85.7
熟食区域服务得分Delicatessen ServiceScore
熟食柜台有工作人员在场（Staff available whenarrived）
顾客等待服务的时间(Timewaited to be served)
工作人员给与顾客的提问以满意的答复(Given a satisfactoryanswer to customer'squestion)
工作人员询问顾客所购产品是否合适(Ask customer if theproduct is ok)
工作人员向顾客询问是否需要其他商品(Ask if customer needanything else)
工作人员看着顾客讲话(Staffmake eye contact withcustomer)
100%85.785.7
22
Y少于1分钟
2.02.0
Y少于1分钟
2.02.0
no scoringYY
1Y1.0Y1.0
1Y1.0N0.0
1N0.0Y1.0
鲜肉区域服务得分Fresh Meat ServiceScore
鲜肉柜台有工作人员在场（Staff available whenarrived）
顾客等待服务的时间(Timewaited to be served)
工作人员给与顾客的提问以满意的答复(Given a satisfactoryanswer to customer'squestion)
工作人员是否看着你讲话（Staff Make Eye ContactWhen Talk with You)
100%100.0100.0100.090.0
22
Y少于1分钟
2.02.0
Y少于1分钟
2.02.0
no scoringYY
1Y1.0Y1.0
水产品区域服务得分(Seafood Area Score)
该区域有工作人员在场(Staffavailable when arrived)工作人员为顾客打捞产品的等待时间(Time waited to beserved)
工作人员主动向顾客微笑(Staffsmile to cusotmer)
工作人员看着顾客讲话(Staffmake eye contact withcustomer)
为顾客提供活鱼加工的服务(Provide processing service onfresh fish)
100%
2211
Y1－3分钟
YY
85.7
2.01.01.01.0
Y少于1分钟
NY
85.7
2.02.00.01.0
85.7.3
1Y1.0Y1.0
蔬菜瓜果区域服务得分Vegetable & FruitsScore
有工作人员在秤重处（Staffavailable when arrivedweighting station）
等待称重的时间(Time waitedbefore served)
工作人员熟悉产品的单价(Staffwas familiar with the productprice)
100%100.0100.0100.091.7
2Y2.0Y2.0
22
少于1分钟
Y
2.02.0
少于1分钟
Y
2.02.0
服饰区域服务得分Clothing &
Accessories Score
找到工作人员花费时间（Timetook to find a staff )
工作人员主动向顾客微笑(Staffsmile to customer)
工作人员看着顾客讲话(Staffmake eye contact withcustomer)
工作人员主动为顾客找出相应产品(Staff company customerto locate product)
100%
211
1－3分钟
NN
16.7
1.00.00.0
少于1分钟
YY
100.0
2.01.01.0
58.375.0
2N0.0Y2.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi100.0 访店时间1. 1st Visiting Time商品总体存货得分Overall Product Stocking Score :全国排名National Ranking：1 out of 46100.0(杭州德胜店Hangzhou Desheng等19家店)全国最高得分National Top Score：2007-6-9 10:25 am访店时间2. 2nd Visiting Time1 out of 10地区排名Regional Ranking：100.0(大连西岗店Dalian Xigang等5家店)2007-6-27 11:50 am商品总体存货得分趋势Overall Product Stocking Score By Period100.0 100 100.0 96.4 100.0 100.0 100.0 100.0 96.4 96.4 96.4 100.0 100.0 90 80 70 60 50 40 30 060706080609061006110612070107020703070407050706 各部分得分 Score By Area部门名称Department 总体商品存货(Overall ProductStock)促销商品存货(Promotion Stock)普通商品存货(General Stock)地区排名RegionalRank111本期得分上期得分得分变化地区平均分全国平均分RegionalAverage96.7.596.3NationalAverage95.396.294.6This PeriodLast PeriodImproved?100.0100.0100.0100.0100.0100.00.00.00.0神秘顾客报告 Mystery Shopper Report 2007 June
商品总体存货 Overall Product Stocking 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriodScore)
上期得分(LastPeriodScore)
具体得分 Question in Details:
指定检查的促销产品(Assignedpromotion products need tobe checked):
能够在相应的货架处找到促销品(Findthe promoted products)
请问有几件促销产品没有找到（Howmany promoted products you didn'tfind)
123456
100%100.0100.0100.0100.0
12Y12.0Y12.0
no scoring//
no scoringno scoringno scoringno scoringno scoringno scoring
//////
//////
产品存货检查 ProductStock Checking
指定熟食有存货(Stock of theassigned cooked-food)指定鲜肉有存货（Stockof theassigned fresh meat)指定水产有存货(Stock of theassigned seafood)
指定蔬菜有存货(Stock of theassigned vegetable)指定水果有存货(Stock of theassigned fruit)
指定面包有存货(Stock of theassigned bread)
指定零食存货充足(Enough stock ofthe assigned packed food)指定饮料存货充足(Enough stock ofthe assigned drink)
100%
22222222
YYYYYYYY
100.0
2.02.02.02.02.02.02.02.0
YYYYYYYY
100.0
2.02.02.02.02.02.02.02.0
100.0100.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Reprot 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi100.0 访店时间1. 1st Visiting Time普通商品存货得分General Product Stocking Score :全国排名National Ranking：1 out of 46100.0(杭州德胜店Hangzhou Desheng等23家店)全国最高得分National Top Score：2007-6-9 10:25 am访店时间2. 2nd Visiting Time1 out of 10地区排名Regional Ranking：100.0(大连西岗店Dalian Xigang等5家店)地区最高得分Regional Top Score：2007-6-27 11:50 am普通商品存货得分趋势General Product Stocking Score By Period100.0 100 90 80 100.0 93.8 100.0 100.0 100.0 100.0 100.0 93.8 100.0 100.0 100.0 70 60 50 40 30 060706080609061006110612070107020703070407050706 各部分得分 Score By Area部门名称Department 普通商品存货(General Stock)地区排名RegionalRank1本期得分上期得分得分变化地区平均分全国平均分RegionalAverage96.3NationalAverage94.6This PeriodLast PeriodImproved?100.0100.00.0神秘顾客报告 Mystery Shopper Report 2007 June
普通商品存货 General Product Stocking 2007 June
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)100%
2222222
YYYYYYY
具体得分 Question in Details:
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
100.0
2.02.02.02.02.02.02.0
YYYYYYY
本期得分
(ThisPeriodScore)100.0
上期得分(LastPeriodScore)100.0
产品存货检查 ProductStock Checking
指定熟食有存货(Stock of theassigned cooked-food)指定鲜肉有存货（Stockof theassigned fresh meat)指定水产有存货(Stock of theassigned seafood)
指定蔬菜有存货(Stock of theassigned vegetable)指定水果有存货(Stock of theassigned fruit)
指定面包有存货(Stock of theassigned bread)
指定零食存货充足(Enough stock ofthe assigned packed food)指定饮料存货充足(Enough stock ofthe assigned drink)
100.0
2.02.02.02.02.02.02.0
2Y2.0Y2.0
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi100.0 访店时间1. 1st Visiting Time促销商品存货得分Promotion Product Stocking Score :全国排名National Ranking：1 out of 462007-6-9 10:25 am100.0(杭州德胜店Hangzhou Desheng等31家店)全国最高得分National Top Score：访店时间2. 2nd Visiting Time1 out of 10地区排名Regional Ranking：100.0(大连中山店Dalian Zhongshan等7家店)地区最高得分Regional Top Score：2007-6-27 11:50 am促销商品存货得分趋势Promotion Product Stocking Score By Period100.0 100 100.0 100.0 100.0 100.0 100.0 100.0 91.7 100.0 91.7 100.0 100.0 90 80 70 60 50 40 30 060706080609061006110612070107020703070407050706 各部分得分 Score By Area部门名称Department 促销商品存货(PromotionStock)地区排名RegionalRank1本期得分上期得分得分变化地区平均分全国平均分RegionalAverage97.5NationalAverage96.2This PeriodLast PeriodImproved?100.0100.00.0神秘顾客报告 Mystery Shopper Report 2007 June促销商品存货 Promotion Product Stocking 2007 June店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分(scoreavailabe)第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)本期得分(ThisPeriodScore)上期得分(LastPeriodScore)具体得分 Question in Details:指定检查的促销产品(Assignedpromotion products need tobe checked):能够在相应的货架处找到促销品(Find the promoted products)请问有几件促销产品没有找到（Howmany promoted products you didn'tfind)
123456
100%100.0100.0100.0100.012Y12.0Y12.0
no scoring//
no scoringno scoringno scoringno scoringno scoringno scoring
//////
//////
2007年6月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 June 被访店代码 Store ID:27商品质量得分Product Quality Score :全国排名National Ranking：1 out of 46访店时间1. 1st Visiting Time100.0(上海长宁店Shanghai Changning等34家店)全国最高得分National Top Score： 被访店名称Store Name:沈阳铁西店Shenyang Tiexi100.0 2007-6-9 10:25 am访店时间2. 2nd Visiting Time1 out of 10地区排名Regional Ranking：100.0(沈阳皇姑店Shenyang Huanggu等8家店)地区最高得分Regional Top Score：2007-6-27 11:50 am商品质量得分趋势Product Quality Score By Period100.0 100 100.0 91.7 100.0 100.0 91.7 100.0 100.0 91.7 91.7 90 80 70 60 50 40 30 06070608060906100611061207010702070307040705070663.6 66.7 各部分得分 Score By Area部门名称Department 商品质量得分(Product QualityScore)地区排名RegionalRank1本期得分上期得分得分变化地区平均分全国平均分RegionalAverage97.5NationalAverage95.4This PeriodLast PeriodImproved?100.0100.00.0神秘顾客报告 Mystery Shopper Report 2007 June商品质量 Product Quality 2007 June店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分(scoreavailabe)第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)本期得分(ThisPeriodScore)100.0上期得分(LastPeriodScore)100.0具体得分 Question in Details:指定产品质量(Assignedproduct quality):指定产品质量不错以至于顾客愿意购买(Quality good enough to buy)指定产品质量不错以至于顾客愿意购买(Quality good enough to buy)指定蔬菜质量不错以至于顾客愿意购买(Quality good enough to buy)指定水果质量不错以至于顾客愿意购买(Quality good enough to buy)指定面包质量不错以至于顾客愿意购买(Bread quality good enough tobuy)
指定鲜肉质量不错以至于顾客愿意购买(Meat quality good enough to buy)
100%100.0100.02Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
因篇幅问题不能全部显示，请点此查看更多更全内容
Copyright © 2019- baomayou.com 版权所有 赣ICP备2024042794号-6
违法及侵权请联系：TEL:199 18 7713 E-MAIL:2724546146@qq.com
本站由北京市万商天勤律师事务所王兴未律师提供法律服务