Dear Mr. Clinton
Thank you for your letter of 9 May concerning faulty goods purchased in our store in London.
I am very sorry indeed that you were not satisfied with the pencils that you bought our store.
Opany in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.
In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.
Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards
Sincerely yours,
